LTB 341/24 - National Dispute Resolution Procedure (DRP) - RM / CWU National Resolution
No. 341/24
National Dispute Resolution Procedure (DRP) – RM / CWU National Resolution
Dear Colleagues,
You will be aware via correspondence shared by the Outdoor Department that on 13th September 2024 the CWU formally registered a National Disagreement (DRP) in relation to the businesses position on specific aspects and principles (referred to as ‘tramlines’) of the national Delivery Revision process, namely the following:
Indoor Performance default setting of 100 BSI or above;
Yard-to-Yard time (overall outdoor time);
Duties based on 40-hour contracts;
Using the 14th lowest week traffic profile as the rigid model week reference point.
Meetings have taken place with the business on numerous occasions to try to resolve the impasse in relation to the points above and following positive developments between both sides we have jointly agreed a resolution to the National DRP, which has been endorsed by the Postal Executive.
Indoor Performance
Both parties have created guidance to review and a validation exercise of current Indoor performance within delivery units, which may occur at a delivery unit in advance of any agreed revision activity and at other non-revision units identified nationally by either party as necessary;
The validation will confirm if a unit performance can be set at 100 BSI. Where necessary, this may include the need for local adjustments to key data in the IWT;
Where a unit is currently performing below 100 BSI, but the above point is not applicable, the revision tramlines will make it explicit that the OPL and Area Rep can agree a flightpath with timescales from their current performance to 100 BSI;
A sample of delivery units will be identified, including units which have undergone revision planning both in terms of the initial 45 and in Q3 to test the validation process.
Yard-to-Yard Time
As part of revision planning, Yard-to-Yard times will be confirmed locally, taking into account both ‘first to last letter span’ and other linked outdoor activities such as travel time, remote parking, pouch off at the unit etc. In addition, these will be reviewed locally to take into account local factors including, but not restricted to:
Accounting for different duties designs, such as HCT, Shared Van, Rural, Firms and Hybrid Duties;
Accounting for local factors relating to call rates, indoor plans and safety risk assessment in route design;
Accounting for the Full Time to Part Time mix.
The above should also fully account for the duty structures and attendance patterns, allowing for innovation and to meet the aspirations and needs of employees, customers and the company.
Where, despite every effort (supported by data), there remain issues in terms of confirming a local Delivery unit Yard-to-Yard time then the IR Framework will apply in line with paragraph 2.5.
Duties based on 40-Hour Contracts
Both parties have agreed that this subject matter will have different impacts across Delivery units due to the nature of recruitment and total number of new entrants impacted by the change in terms and conditions. We will issue appropriate guidance in advance of Q4 revisions being deployed.
Model Week
Both parties have agreed this subject requires significant consideration given the changing nature of the operation and employee requirements. As such we will create a small joint working group to ensure that all aspects linked to model week are considered, which will include how the deployment of Dedicated Parcel Routes alongside delivery revisions can successfully be planned and deployed together.
Summary
It is hoped that the fact we have been able to finally reach a joint resolution to the National DRP is going to be a positive development for the CWU Representatives and one I believe will be welcomed in respect of ensuring local factors in Delivery Offices can be aligned within the revision process, as detailed above. In addition, the confirmation of the contents of the National DRP can be considered to support the Post Deployment Review for offices with reported snagging issues
Whilst we know that this is not going to solve all of the issues we have currently, I have made it clear to the business that the CWU want delivery revisions to be deployed successfully and we will continue to review the revision process and the tramlines also as part of ongoing activity within the National JWG.
I know full well that there is further work to do in relation to restoring confidence across all levels of the CWU and with our members within Delivery, who do an amazing job day in, day out and will continue to ensure we engage the business on all aspects linked to Delivery to ensure everyone feels valued and that pride is restored in the job they do.
Any enquiries to the content of this LTB should be directed to the Outdoor Department reference 555, email address: Pharacz@cwu.org.
Yours sincerely,
Tony Bouch
Assistant Secretary
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